Policies

Booking Information & Boarding Policies

Thank you for considering Purrfect Cat Boarding! Please review the information below before making your reservation. These policies help us provide a safe, clean, and low-stress environment for every cat in our care.

Quick Facts

  • ✔ Minimum 3-night booking (except during designated high season)
  • ✔ New customers should book at least 1 week in advance
  • ✔ Existing customers may book as little as 24 hours in advance (subject to availability)
  • ✔ Appointment-only check-in/check-out between 12:00 PM and 5:00 PM
  • ✔ Current vaccination records and flea prevention are required
  • ✔ Medication requests are reviewed on a case-by-case basis
  • ✔ Reservations are confirmed only after payment and signed paperwork are received

Booking Timeline

Existing Customers

Customers with an existing cat profile may request bookings as little as 24 hours before check-in, subject to availability. We will always do our best to accommodate last-minute requests whenever possible.

New Customers

For first-time guests, we recommend booking at least one week in advance.

This allows sufficient time to:

  • Complete your cat's boarding profile
  • Review vaccination records
  • Answer any questions
  • Obtain required veterinary records
  • Complete booking paperwork

Minimum Stay

A minimum charge of three (3) nights applies to all bookings (except during designated high-season periods).

Although shorter stays are permitted, we recommend utilizing all three nights whenever possible. This allows your cat more time to settle into their new surroundings and helps us build trust for future visits.

Vaccination Requirements

To protect all of our guests, all cats must be current on their required vaccinations.

Vaccination records must be emailed before arrival and include:

  • Owner's name
  • Cat's name
  • Veterinary clinic
  • Vaccination dates
  • Expiry / next due dates

FVRCP

All cats must be current on their FVRCP vaccination.

Cats with compromised immune systems or special medical circumstances may require a letter or recommendation from their veterinarian.

Rabies

Indoor Cats

If you choose not to keep your indoor cat current on rabies vaccination, your cat must have completed at least two lifetime rabies vaccinations.

Outdoor Cats

Must remain current on their rabies vaccination.

We reserve the right to refuse admission to any cat that appears unwell or is suspected of carrying an infectious illness.

Flea Prevention

All guests must:

  • Be flea-free
  • Be protected by a veterinary-recommended flea preventative that remains effective during their stay

Proof of flea prevention (veterinary records, receipt, or invoice) must be submitted before check-in.

Should fleas be discovered during boarding, your cat will receive appropriate treatment and you will be responsible for any associated veterinary, medication, clean up and transportation costs.

These requirements are in place to protect every guest staying with us.

Health Conditions & Medication

We welcome cats with medical conditions, provided they are otherwise healthy enough to board.

Please tell us about all medical conditions and medications when making your booking inquiry. This allows us to determine whether we are the right fit for your cat before confirming your reservation.

Medication administration is not part of our standard boarding service, and we have limited capacity to accommodate cats requiring medication.

Please note:

  • Medication requests are reviewed on a case-by-case basis.
  • Some medications and treatments (including injections) cannot be accommodated.
  • Medication schedules are limited by our operating hours.
  • We reserve the right to decline boarding if medications or health conditions are disclosed after booking or at check-in.

Cats with approved non-airborne transmissible illnesses may still board but will be required to remain in their suite for the duration of their stay to help protect other guests.

Grooming & Hygiene

If your cat is comfortable being handled, we are happy to:

  • Brush their coat
  • Clean soiled areas if necessary

We do not provide:

  • Bathing
  • Grooming
  • Nail trimming

Nail Trimming

For the safety of both our staff and guests, all cats should have their nails trimmed shortly before check-in.

If you are unable to trim your cat's nails yourself, your veterinarian or groomer can usually assist.

Spayed & Neutered Cats

Cats 6 months of age or older must be spayed or neutered to access the common play areas.

Food

Please bring enough of your cat's regular food for their entire stay, plus a little extra in case travel plans change.

Providing their usual diet helps prevent digestive upset.

Raw Diets

If your cat eats a raw diet:

  • Please let us know in advance so we can reserve freezer space.
  • A non-raw backup food must also be provided.

Additional food supplied by us will be charged according to our current price list.

Transportation

For everyone's safety, all cats must arrive in a clean, secure carrier.

What to Bring

Please bring:

  • Secure carrier
  • Enough food for the entire stay plus extra
  • Approved medications (if applicable)
  • Up to 2–3 personal comfort items (blanket, bed, favourite toy)

Vaccination records and flea prevention documentation must be submitted before check-in.

Please avoid bringing excessive belongings, as they make suite cleaning difficult.

While every reasonable precaution is taken, Purrfect Cat Boarding cannot be responsible for lost or damaged personal belongings.

Cats arriving without meeting our boarding requirements may be refused admission until the requirements are met. Any payments will be handled according to our cancellation policy.

Booking Estimate

Following your inquiry, you will receive a quotation outlining the cost of your requested stay.

Unless specifically noted, quotations include standard boarding only. Additional services such as medication administration or veterinary visits are not included.

Payment & Reservation Confirmation

Stays of 7 nights or fewer

Full payment is required to secure your reservation.

Stays of 8 nights or longer

A 50% deposit is required to confirm your reservation.

The remaining balance is due 30 days before check-in.

Bookings made within 30 days of check-in require full payment at the time of booking.

Reservations are not confirmed until both:

  • Payment has been received; and
  • The signed Service Terms & Conditions have been returned.

Our preferred payment method is e-Transfer.

Cancellation Policy

45+ Days Before Check-In

Full refund via e-Transfer less a $5 administration fee.

44–31 Days Before Check-In

Full cancellations receive a credit on account.

Date changes of up to two days may be permitted, subject to availability.

30–15 Days Before Check-In

A cancellation fee of $100 or 50% of the booking value (whichever is greater), up to a maximum of $300, will apply.

Any remaining balance will be issued as a future booking credit.

Date changes (within two days) may be permitted, subject to availability, provided the total number of nights remains unchanged.

Within 14 Days of Check-In

No refunds, credits, or booking changes are available.

No refunds or credits are available once boarding has commenced.

Exceptional circumstances outside these policies may be reviewed on a case-by-case basis.

Check-In & Check-Out

Appointments are available between 12:00 PM and 5:00 PM, with the final appointment typically scheduled around 4:30 PM.

When planning your travel, we recommend allowing buffer time, particularly during summer, spring break, and long weekends, when later check-ins or earlier check-outs may be the only appointments available.

Appointment Hours

To ensure a calm and low-stress environment, we are unable to accommodate arrivals, departures, or visits outside our appointment hours.

The time before and after appointments is reserved exclusively for caring for our feline guests. This allows them uninterrupted time for meals, rest, enrichment, and socialization.

Visitors outside these hours can be disruptive, particularly for shy or newly settled cats. Restricting appointments to a designated period each afternoon helps us provide the highest standard of care for every guest.

We sincerely appreciate your understanding and cooperation.

Policy Updates

Purrfect Cat Boarding reserves the right to update these policies at any time.

Vaccination, health, and flea prevention requirements may be revised as needed to reflect current veterinary recommendations and to protect the health and safety of all cats in our care. All guests are required to comply with the most current policies, regardless of previous bookings.